Secure
Booking Group understands that buying over the internet requires great
confidence on your part. Secure Booking Group takes this consumer trust
very seriously and that is the reason why your personal information is
treated with great care.
Secure
Booking Group operates according to the International 'Personal Data Protection
Act'.
What
kind of data is collected?
Contact data: e-mail address, name, address, phone, fax and purpose of
trip.
Booking
data: name of hotel, hotel class, type of room, number of persons, type
of bed, arrival date, departure date and room price.
Preferences:
data about personal preferences regarding hotel stay. When you choose
to receive personalised information and special offers Secure Booking
Group will ask you for your personal preferences regarding hotel stay.
Credit
card details: credit card number, expiry date, credit card organisation
and name stated on the credit card.
Internet
data: type of web browser, screen resolution, operating system and navigation
on the website.
Why
is this data collected?
Your contact data is used by Secure Booking Group to make the reservation
in the hotel. This data will be passed on to the hotel. The hotel uses
your contact information to make the reservation, to identify you upon
arrival and to contact you in case of changes to the reservation. This
data can also be used by Secure Booking Group to communicate with you.
Your
booking data tells Secure Booking Group what kind of room you have booked
and will be sent to the hotel. Statistical booking data (for example the
percentage of customers booking a two star hotel) is used to modify and
enhance the product and services offered on the Secure Booking Group website.
Your
preferences will be used by Secure Booking Group to provide you with tailor-made
information and special offers. Secure Booking Group only asks you for
your preferences if you choose to receive information and special offers.
Secure Booking Group will only send you information and special offers
if you want us to do so. When you register to receive personalised information
and special offers you can, at all times, ask Secure Booking Group to
stop sending you information and special offers. From that moment on,
your preferences will be kept at Secure Booking Group anonymously without
any connection to your personal data.
Your
internet data will be used to make general statistics about the use of
the internet, for example: what type of internet browser is most widely
used. These statistics will be used to see if it is possible to make any
improvements to the Secure Booking Group website. These statistics can
never be traced back to you as an individual.
In
order to provide better service and a more effective website, we use "cookies"
as part or our interaction with your browser. A "cookie" is
information sent from a web visitor's computer during a visit to the site.
Cookies may enable us to track how a visitor navigates through the site.
Information gathered may include date and time of visits, pages viewed,
time spent at the site, and the site visited just before and after the
SecureBooking.com site. An individual is not identified unless he or she
voluntarily gives us personal identification online. If you provide information
about your identity, we may use this information to determine what kinds
of products, services and sections of our site may be of greatest interest
to you. Your information is not sold to or shared with unaffiliated third
parties for their independent marketing purposes.
Credit
Card Information.
The majority of hotels require your credit card details in order to guarantee
your reservation. When you send your credit card information to Secure
Booking Group, it will be passed on to the hotel in which you want to
make a booking. When you make a booking at the Secure Booking Group website
you automatically enter into an agreement with the hotel you have chosen.
This agreement also implies that you adhere to the hotel's cancellation
policy.
Please
follow cancellation procedures stated in the confirmation e-mail. You
may expect to be charged a cancellation fee set forth by the hotel individually.
It is international standard hotel practice to charge the equivalent of
one night's stay for late cancellations or no-shows.
Secure Booking Group never withdraws any money from your credit card.
Secure Booking Group only acts as an intermediary between yourself and
the hotel.
The
majority of hotels do not withdraw money from your credit card at the
time of the reservation. You will pay your hotel bill at the hotel, either
on arrival or after your stay. A small number of hotels charge one room
night to your credit card right after you have made a reservation. If
this is the case, this will be clearly stated on the hotel page.
Your
credit card details will be kept at Secure Booking Group until your arrival
date at the hotel. After this date the details will be destroyed. You
have the option of communicating your credit card information directly
to the hotel via phone or fax, and not via Secure Booking Group. You must
do so within 24 hours after you have made your reservation. Secure Booking
Group strongly urges you not to send your credit card information by e-mail,
since this is the most unsafe way to send your credit card details over
the internet.
Control
over your data.
You have, at all times, the right to view the personal data that is stored
about you. You can request your personal data by emailing Secure Booking
Group at the following address: privacy@Secure Booking Group.org. Please
state 'request personal data' in the subject line of your e-mail.
If
your personal data has been stated incorrectly by Secure Booking Group,
Secure Booking Group will change it upon your request. You can also ask
Secure Booking Group to remove your personal data from its database by
sending an e-mail to the e-mail address mentioned directly above. Please
state 'removal from the database' in the subject line of your e-mail.
Your request will be answered and complied with within four weeks.
Your
data and third parties.
Secure Booking Group will not supply your personal information to any
unrelated external third party for any unsolicited or commercial purpose,
nor does it have any intention to do so in the future.
Statistical
information, which can not be linked to you as an individual, may be shared
with companies or organisations that compile general statistics about
the use of the internet.
Secure
Booking Group works closely together with several highly valued partners.
Some of these partners have their own website which offers a product or
a service. As an extra service on these websites there is the possibility
to make a hotel reservation using the Secure Booking Group system. An
example of this is http://www.holland.com. In some cases Secure Booking
Group may agree to share your contact and booking data with these partners.
This concerns only reservations made via the website of the partner and
only on strict conditions concerning the protection of your personal information
comparable to the provisions of this privacy statement, as agreed upon
by Secure Booking Group and the partner.
Secure
Booking Group is not responsible for the behaviour of its partners concerning
your personal information. Secure Booking Group recommends that you carefully
read the privacy policy of a partner before making a hotel reservation.
Secure Booking Group requested its partners, and in some cases laid down
in contracts, that third parties are required to take into consideration
the Secure Booking Group privacy policy when dealing with your personal
information.
Secure
Booking Group may be required by law to disclose your personal data, which
you made known when using our service, to the authorities.
When
does Secure Booking Group send you e-mail messages?
After you have made a booking you will receive a confirmation message
with all the information about your booking. You may take this confirmation
to the hotel as proof of the reservation.
Sometimes
Secure Booking Group sends feedback e-mails after your stay at the hotel.
These feedback e-mails give you the opportunity to state your opinion
about the Secure Booking Group' hotels. If you are not interested in giving
your opinion, you can state this and we will not send you any more e-mails
on future Secure Booking Group.
On
the Secure Booking Group website and on the booking form you can register
to receive a general newsletter containing special offers and information
about Secure Booking Group. You can at all times choose to stop receiving
these newsletters. Every e-mail newsletter contains a link, which you
can use to remove yourself from the mailing list (not yet available).
Besides
our newsletter you can also choose to receive personalised hotel offers
by e-mail message. These offers are generated based on your hotel preferences.
You can at all times stop receiving these e-mail messages by clicking
the link at the bottom of the e-mail (not yet available).
Secure
Booking Group will keep you informed by e-mail of any changes in functionality
and appearance to the Secure Booking Group website.
Cookies
and other technologies.
A cookie is a text file that can be placed on your computer 's hard disk.
A cookie will allow Secure Booking Group to recognise you when you want
to return to the website to make another booking. The form can be automatically
filled in for you. Secure Booking Group does not place cookies on your
computer without your permission. Secure Booking Group explicitly asks
your permission to do so. When you make a booking Secure Booking Group
will ask you if you want to be recognised in case of a future booking.
Your next booking will be quicker, since you will not have to enter your
contact data anew.
Secure
Booking Group uses software to retrieve technological information about
your computer. This information includes the following: IP-address, operating
system, web browser, screen resolution and referrer website. This information
is not linked to the other data provided by you and can therefore never
be traced back to you as an individual. Using this information, Secure
Booking Group can change its website or system to accommodate the wishes
of its customers.
On
the Secure Booking Group website you will find a limited amount of advertising
from third parties. The advertising present is, in the eyes of Secure
Booking Group, relevant, travel-related and of added value to our customers.
When you click on one of the advertising banners the advertising party
might place a cookie on your computer. These cookies can be used to collect
aggregated information about behaviour in relation to the advertising
banners on the Secure Booking Group website. This information can not
be linked with your personal information.
The
safety of your personal data & CC information.
Secure Booking Group is committed to keeping your personal data safe.
When you fill in your personal and credit card information on the booking
form and send the form to Secure Booking Group, your information will
be encrypted. Only Secure Booking Group will be able to read your information.
The encryption method used is the industry standard 'Secure Socket Layer'
(SSL) technology.
Secure
Booking Group has at its disposal an SSL certificate issued by 'Thawte
Server CA'. You can check the certificate for its validity by clicking
the little lock at the lowest taskbar of your browser, which is viewable
when filling in a booking form.
SSL
technology guarantees that the ownership of the website, it guarantees
you that your information will remain confidential and it guarantees that
your information cannot be altered by third parties.
Besides
SSL technology, Secure Booking Group has at its disposal a firewall which
protects its server and network against unauthorized entrance by unknown
persons. Your information is therefore safely stored. In the event of
unauthorised access to your personal information, Secure Booking Group
will immediately notify you and take appropriate action.
Changes
to this privacy statement.
Secure Booking Group reserves the right to make changes to this privacy
statement. Secure Booking Group will notify you in advance about possible
changes by sending you an e-mail.
If
you have any questions or remarks about this privacy statement, you can
address them to Secure Booking Group by using the feedback form on the
website, or by sending an e-mail to privacy @ SecureBooking.com
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